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  <meta name="DC.Title" content="The DataTurbo Service Fails to Be Started After Copy-based Active Directory Restoration Is Performed">
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  <a name="EN-US_TOPIC_0000002164769622"></a><a name="EN-US_TOPIC_0000002164769622"></a>
  <h1 class="topictitle1">The DataTurbo Service Fails to Be Started After Copy-based Active Directory Restoration Is Performed</h1>
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    <h4 class="sectiontitle">Symptom</h4>
    <p>The DataTurbo service fails to be started after copy-based Active Directory restoration is performed. On the host where the client is installed, <strong>Not allowed</strong> is displayed for <strong>rdnginx.exe</strong> in <strong>Task Manager</strong>.</p>
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    <h4 class="sectiontitle">Possible Causes</h4>
    <p>After the backup, the client is uninstalled and reinstalled, and the DataTurbo password is regenerated. After the full copy is used for system state restoration, the DataTurbo password is restored to that before the reinstallation. As a result, the service fails to be started.</p>
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    <h4 class="sectiontitle">Procedure</h4>
    <ol>
     <li><span>Double-click the <strong>uninstall.bat</strong> script in the <strong>C:\DataBackup\ProtectClient</strong> directory to uninstall the client.</span></li>
     <li><span>Install the client.</span></li>
    </ol>
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     <strong>Parent topic:</strong> <a href="en-us_topic_0000002164769606.html">FAQs</a>
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